Kaizen

Kaizen

We continuously work to streamline our processes and eliminate defects to drive a better customer and employee experience.

We use many systematic methods to make work processes easier and more efficient, including the "Kaizen" program, named for the Japanese term meaning "change for the better."

For example a team at one of our FCs recently developed and implemented a process which enables the fulfillment center to use a double decker truck instead of two conventional ones. Thus we were able to reduce truck traffic by 250 runs a year, which led to a 40% reduction of ejected gas emissions.

Through the Kaizen program, employees participate in small teams to identify waste and streamline processes. In 2014, more than 2,300 associates participated in 725 Kaizen activities.

We strive for continuous improvement, and we understand that our progress depends on good execution and good judgment from thousands of employees. Together, we're working hard to make sure that we are better tomorrow than we are today.

Highlights

Through the Kaizen program, employees participate in small teams to identify waste and streamline processes.

Our "Kaizen" program is named for the Japanese term meaning "change for the better."

In 2014, more than 2,300 associates participated in 725 Kaizen activities.

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